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View Questions by Category: General (4) Going Green (11) Safety (2) Remote Controls (6) Fans Blowers & Air Kits (2) Traditional (Masonry) Fireplaces (1) Stoves (7) Fireplaces (13) Installation (8) Troubleshooting (22) Fuel (7) Service (2)   Top 5 Articles How do I light the pilot on my gas fireplace, stove or insert? The Hearth Education Foundation has created the following video to help teach consumers how to safely light the pilot for their gas or propane fireplace, stove or insert.  Important note: ...... Last Update: 2011-09-21 "AUGER JAMMED" Error Message on Mt. Vernon The auger (the screw inside the feed tube) is the mechanism that pulls pellets up from the hopper and then drops them into the firepot.  The auger is designed to prevent pellet ...... Last Update: 2009-06-25 I can't find the instruction manual for my remote control. If your remote control was purchased at Enchanted Fireside, you may be able to identify it from the pictures below.  Click on your remote to download the installation and operational instructions. ...... Last Update: 2009-04-28 Are there tax credits for purchasing heating appliances fueled by renewable energy? What did the “Stimulus Bill” provide?  The 2009 American Recovery and Reinvestment Act provides a Tax Credit, not a Tax Deduction.  A tax credit is more valuable. It reduces your ...... Last Update: 2009-06-25 "MISSED IGNITION" message on Mt. Vernon pellet stove wall control. The MISSED IGNITION message will display if the fuel does not light or if the fire does not get hot enough during start-up after 4 tries.  The message indicates: the stove may ...... Last Update: 2009-04-28 Last 5 Articles I have a Quadra-Fire Mt. Vernon pellet insert. The full week program overrides the m-f and weekend that I set. I mistakenly changed the full week and now I can't set the program to what I want. I can't find a manual to reset the program. How do I get the thermostat to recognize the m-f instead of the full week. Thank you. From the main menu on the wall control, scroll down and select \"Program\" and then select Mon-Fri.  As long as Mon-Fri is selected/highlighted it will \"take\" and the full week will ...... Last Update: 2011-09-21 What is creosote? When wood is burned slowly, it produces tar and other organic vapors, which combine with expelled moisture to form creosote. As the exhaust vapors rise and cool, they condense and form ...... Last Update: 2011-09-21 "Vac Switch Error" on Mt. Vernon Pellet Stove wall control. This error message will appear if: there is a blockage in the exhaust air path, or the vacuum switch requires replacement. Be sure the exhaust air path is clear by cleaning ...... Last Update: 2011-09-21 How do I light the pilot on my gas fireplace, stove or insert? The Hearth Education Foundation has created the following video to help teach consumers how to safely light the pilot for their gas or propane fireplace, stove or insert.  Important note: ...... Last Update: 2011-09-21 Can I burn corn in my pellet stove? Yes!  The Advanced Energy Quadra-Fire Mt. Vernon can burn 100% corn, or sunflower seeds, or other biofuels in addition to wood pellets.  In Quadra-Fire\'s classic technology pellet stoves, we recommend ...... Last Update: 2011-09-21

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