Support for your Enchanted Fireside hearth product is available from the Enchanted Fireside Service Team

• Via phone (508) 856-9900
• Via fax (508) 856-0600
• online

Or stop in for face-to-face help from the entire Enchanted Fireside team during showroom hours.

The Technician Is In!

Want some face-to-face Q&A? Come in anytime for answers to basic questions about your Enchanted Fireside product. But, if you have a more advanced question that needs a true expert, stop in during Tech Time.

Our Service Team now has dedicated Tech Time each week to support customers who come into the store with their questions.

Note: Tech Time is intended for face-to-face Q&A for even your toughest questions. Our Service Team will continue to respond to questions by phone, fax or email as quickly as possible.

Our online support system is designed to support our customer community.

Please use - ASK A QUESTION - to add a new question to our database. We will post an answer as soon as possible. If you need help with a specific question more quickly, please submit a Service Request to our Service Team.

We’ll help you as quickly as possible, and add your question (and answer) to our database when time permits, so we may help the next customer with the same question.

Last year some learned it can be expensive to hire a cheap “tech in a truck.”

When you invite Enchanted Fireside’s Factory-Trained Service Team into your home, we help you maintain your pellet stove investment with confidence. Our experts clean, test, & inspect all the working components & systems of your stove to meet your manufacturer’s unique specifications. Enchanted Fireside Service Vans are stocked with any original manufacturer replacement parts you may need.

Choose Enchanted Fireside. We stand by our service team and we’re always here for you. Be prepared when the cold weather comes. Don’t trust your investment to anyone else. Click here to schedule your summer maintenance appointment.